Privacy Policy for RedWomb
1. Introduction
RedWomb is firmly committed to protecting and respecting your privacy. We understand the importance of your personal data and are committed to processing it responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or interact with our website, redwomb.com.
By accessing or using redwomb.com, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of redwomb.com and related services. RedWomb (“we,” “us,” or “our”) acts as the data controller for personal data collected via our website, determining the purposes and means of processing that data. This Policy governs data collected online through our website and online interactions, including inquiries, orders, registrations, and communications.
For any questions regarding this Policy or your personal data, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data in the course of your usage of redwomb.com:
a) Usage Data
Includes information on how you use the website, your browser type and version, IP address, time zone setting, session duration, and other diagnostic data.
b) Account Data
Includes your name, billing address, shipping address, email address, telephone number, and other identifiers provided when creating an account or making a purchase.
c) Profile Data
Encompasses your interests, purchasing history, preferences, product reviews, and behavioral data derived from user interactions.
d) Communication Data
Includes correspondence via email, customer service requests, support interactions, and any other communications initiated through our site.
e) Technical Data
Includes internet connection details, browser plug-in types and versions, device types, mobile network information, operating system, platform, and other technical identifiers.
f) Transaction Data
Covers payment methods, transaction history, billing records, and delivery information for products or services ordered through redwomb.com.
g) Preference Data
Includes user-specified preferences regarding marketing communications, product categories of interest, and cookie settings.
4. Legal Bases for Processing Personal Data
We process your personal data only where permitted under applicable law. The primary legal bases include:
– Consent: Where we have obtained your express consent to process certain types of data (e.g., marketing).
– Contractual Necessity: When processing is necessary to fulfill a contract with you or to carry out pre-contractual measures.
– Legal Obligation: When processing is necessary to comply with applicable legal requirements.
– Legitimate Interests: For purposes that are necessary for our legitimate business interests and do not override your rights and freedoms (e.g., fraud prevention, improving services).
5. Your Rights
Under GDPR and CCPA, you are entitled to exercise the following rights:
– Right of Access: Obtain confirmation as to whether or not we process your personal data and receive a copy of that data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of personal data, subject to legal or contractual obligations.
– Right to Restriction: Request limitation of processing of your data under certain circumstances.
– Right to Data Portability: Request to receive your data in a machine-readable format to transmit to another controller.
– Right to Object: Object to processing carried out on the basis of legitimate interests or direct marketing.
For CCPA-specific rights, California residents may also:
– Request disclosure of the categories and specific pieces of personal information we have collected.
– Opt out of the sale of personal data.
– Not be discriminated against for exercising privacy rights.
To exercise these rights, please contact us at [email protected]. We may require verification of identity before fulfilling your request.
6. Security Measures
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction, including but not limited to:
– Encryption protocols (SSL/TLS) for data transmission
– Role-based access controls and authentication procedures
– Routine data backups and disaster recovery planning
– Staff training in data privacy and protection
– Secure data storage within compliant infrastructure
7. International Data Transfers
Your data may be transferred and processed outside the jurisdiction you reside in, including in countries that may not have the same level of data protection as your home country. We use approved mechanisms such as Standard Contractual Clauses (SCCs), and implement supplementary safeguards as required by GDPR or other regional standards to ensure the lawful transfer of personal data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. Specific retention periods include:
– Usage and Technical Data: up to 24 months
– Account and Transaction Data: retained for 7 years after account closure or transaction
– Communication and Support Data: retained for 3 years from last communication
– Marketing Preferences: until consent is withdrawn
– Cookie Data: aligned with cookie type and set lifespan as per our Cookie Policy
Upon expiry of the applicable retention period, or upon valid legal request, data is permanently deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies on redwomb.com for the following purposes:
– Essential Cookies: Necessary for site functionality, including user authentication and security.
– Functional Cookies: Support site personalization and performance (e.g., saved settings).
– Analytics Cookies: Collect usage metrics to help us improve services (e.g., via Google Analytics).
– Performance Cookies: Monitor system usage, browser responsiveness, and error tracking.
You can find more information about the specific cookies we use in our full Cookie Policy.
10. Cookie Management and Compliance
You can manage your cookie preferences at any time via the cookie consent banner presented upon visiting redwomb.com. We obtain consent for non-essential cookies in accordance with GDPR and CCPA requirements. Users can also modify cookie settings through their browser, though some features of the website may be impaired.
Under the CCPA, certain cookies may be considered “personal information,” and users may opt-out of their collection and use by accessing the “Do Not Sell or Share My Personal Information” link on our website where applicable.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will take appropriate steps to delete such data promptly. Parents or guardians who believe we may have collected information from a child may contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy at any time to reflect changes to our practices or for legal, regulatory, or operational reasons. Where appropriate, and as required by law, we will notify you of material changes by email or by posting a notice on redwomb.com. Continued use of the website after such changes constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, our data practices, or your rights, please contact the RedWomb Privacy Team at:
Email: [email protected]
We are committed to helping you exercise your privacy rights fully and transparently.
Privacy and data protection are of utmost importance at RedWomb. We strive to maintain a compliant, secure, and respectful data environment. For additional inquiries regarding privacy, do not hesitate to contact us.